[ RESOURCES / HELP CENTER ]

Help center.

Find answers, contact support and access resources for customers using Synk Lock products and services.

01 / Channels

How to reach us.

For active incidents, call our IR hotline immediately.

+34 900 000 000

Open and track support tickets, view SLAs and access shared workspaces.

portal.synklock.com

How-to guides, deployment runbooks and troubleshooting articles.

Browse articles

Real-time status of our platform components and regional services.

status.synklock.com

02 / FAQ

How do I escalate an active incident? Call the 24/7 line and reference your customer ID.
How do I add a user to the portal? Portal admins can invite teammates from Settings → Users.
Where can I find SLA targets? Each contract appendix lists detection, triage and response targets.
Do you offer regional data residency? Yes — EU and UK data residency are available.